Panks Branches

Panks Norwich

The Old Tannery
8 Heigham Street
Norwich, Norfolk NR2 4TE

Telephone: 01603 620 294
Fax: 01603 762 679
Emergency
Out-of-Hours: 07815 620294
Email: sales@panks.co.uk

Panks Ipswich

Unit C, Olympus Close
White House Industrial Estate
Ipswich IP1 5LJ

Telephone: 01473 744 899
Fax: 01473 744 060

Panks Auto Electrical

15 Heigham Street
Norwich, Norfolk NR2 4TE

Parts: 01603 629 967
Components: 01603 633 555
Workshop: 01603 629 962
Fax: 01603 629 969

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Your Privacy

We are committed to protecting your privacy. Please read on for more details about our privacy policy.

Controllers of Personal Information

Any personal information provided or to be gathered by panks.co.uk is controlled by Panks Engineers Ltd, The Old Tannery, 8 Heigham Street, Norwich, Norfolk, NR2 4TE.

What Information Do We Collect? How Do We Use It?

While not personal data, we gather navigational information about where you go on our website. We use this information to see which areas of our website is most visited.  It also helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. Additional information, which is not personal data (for example, domain type, browser version, service provider or your IP address) may also be collected by us, which will provide us with information regarding the general use of our website.

If you complete a general “Contact Us” form on one our website (for example to comment on or ask questions about our products or services), we may collect your name, company name, email address and any information that you provide in the text of your message.

Using The Information We Collect

We may use the information we collect under this policy for the following purposes:

1. To understand your needs and preferences, serve site content, personalise your experience of our website and marketing materials, and develop, market, sell or provide products and services, and possibly to conduct surveys, research and evaluations.

2. To analyse your activity with us, including interactions with our website, the effectiveness of our advertising and your enquiries/purchases.

3. To assist you with any questions you may have regarding our website or through any form of contact you make with us, including by email, phone or postal mail.

4. To complete your transaction for our goods or process your return or exchange.

5. To manage and develop our business and operations and administer accounts that you have set up with us and/or collect and process payments made by you to us.

6. To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements.

7. As required under any applicable laws, rules and regulations in connection with our supply of goods and services to you.

8. As required by applicable laws, rules and regulations, and to comply with any legal or regulatory requirements.

9. The information you provide when emailing an item to a colleague on our website is not used for promotional purposes by us nor is such information sold or provided to third parties.

What About Cookies?

We use a browser feature known as a “cookie”, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive.

Information collected from cookies is used by us to evaluate the effectiveness of our website, analyse trends, and administer our website. We do not use cookies or any other technology described here to collect personally identifiable information about you.

The information collected from cookies allows us to determine such things as which parts of our website are most visited and difficulties our visitors may experience in accessing our website. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features and information, as well as by resolving access difficulties.

Some of our cookies are set to enable you to proceed to use features on our website, such as to help keep track of items you put into your shopping basket and to allow visitors who have created an account to maintain shopping basket between visits.  In addition, we use cookies to tell us whether your computer has been used to visit our website in the past.

We also use cookies to help keep track of checkout information, other than payment method information, while you remain on our site.

Types of Cookies

Essential – These are cookies that are required in order to carry out a service that may be specifically requested by you. An example would be if you place an item in the shopping bag and a cookie is placed to remember the item that you added.

Analytical – These cookies provide statistics that help us gauge your experience on our website. Personal information is not collected with these types of cookies, however we do gather data such as how long you are on our website, what pages you visited most, and if you made a purchase. In addition, these types of cookies can indicate which version of a website has been viewed or what general unspecified location it is being accessed from to determine what to populate during future visits in order to provide a consistent experience.

Third Party – In some cases a third party (an external organisation that provides a service to us) will place a cookie on your device. Reasons for doing so may be to collect information about your browsing habits that help identify if certain services that they provide are being used and to serve you ads that are relevant to you on search engines and websites or through a third party advertising network. Examples of this would be if you click on a specific link on a search engine site and are directed to our website, a third party may place a cookie to indicate that you clicked on this link. Or, if you visit our website they may place a cookie on your browser that uses information about your visit to deliver ads that are relevant to you on other websites or search engines.  The third parties which generate these cookies have their own, strict, privacy policies, however we do not have access to these cookies.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx. To explore what cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu.

If you continue to use our website without changing these settings, you consent to our use of cookies as described above.

Will Panks Disclose the Information It Collects to Outside Parties?

We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation. We will not sell your data to third party companies.

Your Consent

By using our Website, you consent to the collection and use of this information by Panks. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Credentials
Achilles - UVDB CHAS accredited contractor ISO 9001 Gas Safe Register Oftec Oil Regi NICEIC - Electrical Installer Safe Contractors NQA - ISO 9001
Memberships
The Well Driller Association PDA Pump Distributors Association ECA Member - Electrical Contractors Association
Credentials
Achilles - UVDB CHAS accredited contractor ISO 9001 Gas Safe Register Oftec Oil Regi NICEIC - Electrical Installer Safe Contractors NQA - ISO 9001
Memberships
The Well Driller Association PDA Pump Distributors Association ECA Member - Electrical Contractors Association
Panks Norwich

The Old Tannery
8 Heigham Street
Norwich, Norfolk NR2 4TE

Telephone: 01603 620 294
Fax: 01603 762 679
Emergency
Out-of-Hours: 07815 620294
Email: sales@panks.co.uk

Panks Ipswich

Unit C, Olympus Close
White House Industrial Estate
Ipswich IP1 5LJ

Telephone: 01473 744 899
Fax: 01473 744 060

Panks Auto Electrical

15 Heigham Street
Norwich, Norfolk NR2 4TE

Parts: 01603 629 967
Components: 01603 633 555
Workshop: 01603 629 962
Fax: 01603 629 969