Panks Branches

Panks Norwich

The Old Tannery
8 Heigham Street
Norwich, Norfolk NR2 4TE

Telephone: 01603 620 294
Fax: 01603 762 679
Emergency
Out-of-Hours: 07815 620294
Email: sales@panks.co.uk

Panks Ipswich

Unit C, Olympus Close
White House Industrial Estate
Ipswich IP1 5LJ

Telephone: 01473 744 899
Fax: 01473 744 060

Panks Auto Electrical

15 Heigham Street
Norwich, Norfolk NR2 4TE

Parts: 01603 629 967
Components: 01603 633 555
Workshop: 01603 629 962
Fax: 01603 629 969

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    Norwich Auto Electrical Telesales operative

    Job title: Telesales operative

    Job description

    Panks Auto Electrical are looking for a Telesales Operative to work in our very successful and friendly team. You would need to be a team player and have great customer service skills with an excellent telephone manners.

    Job title: Telesales Operatives

    Department: Services and sales

    Brief outline: operating telephone sales and working with a team

    Main Responsibilities

    • Manage both in- and outbound calls to and from customers
    • Vehicle Registration lookups
    • Looking up parts/part numbers, identifying parts required
    • Raising Invoices
    • Positively representing the company, being polite & courteous
    • Developing product knowledge
    • Working on the trade counter, welcoming customers & assisting with enquires

    Skills needed

    • Numerate, literate and good computer skills
    • Good team worker
    • Excellent customer service skills and telephone manner
    • Attention to detail

    Working hours would be 8.30 am -5.30 pm. Working 42.5 hours per week with 1/2 hour unpaid lunch break or 40 hours per week with 1 hour unpaid lunch break.

    There would be a 3-6 month probationary period, then permanent for the right candidate.

    Further Job Information

    22 days holiday per year plus bank holidays

    Pension Scheme

    Free car parking

    Staff discount

    Uniform

    Job Type: Full-time

    Salary: From £11.00 per hour

    Schedule:

    • Monday to Friday

    Experience:

    • Customer service: 2 years (preferred)
    Credentials
    Achilles - UVDB CHAS accredited contractor Gas Safe Register Oftec Oil Register NICEIC - Electrical Installer Safe Contractors NQA - ISO 9001 Petroleum Equipment Installers & Maintenance Federation (PEIMF)
    Memberships
    The Well Driller Association PDA Pump Distributors Association ECA Member - Electrical Contractors Association
    Panks Norwich

    The Old Tannery
    8 Heigham Street
    Norwich, Norfolk NR2 4TE

    Telephone: 01603 620 294
    Fax: 01603 762 679
    Emergency
    Out-of-Hours: 07815 620294
    Email: sales@panks.co.uk

    Panks Ipswich

    Unit C, Olympus Close
    White House Industrial Estate
    Ipswich IP1 5LJ

    Telephone: 01473 744 899
    Fax: 01473 744 060

    Panks Auto Electrical

    15 Heigham Street
    Norwich, Norfolk NR2 4TE

    Parts: 01603 629 967
    Components: 01603 633 555
    Workshop: 01603 629 962
    Fax: 01603 629 969